The Children’s Bereavement Center of South Texas (CBCST) is searching for a Chief Operating Officer. Based in San Antonio, the CBCST’s mission is to foster healing for grieving youth, their families and the community through peer support programs, counseling, training, education and outreach. It is the only provider of free, open-ended grief support programs for children, teens and young adults in San Antonio and South Texas.
The Chief Operating Officer supports the work of the CEO, focusing on the establishment and optimization of the organization’s day-to-day operations. The Chief Operating Officer is responsible for the development of efficient and effective systems to increase organizational capacity and program impact, develop a performance culture among a group of diverse, talented individuals, and foster a culture of excellence in service delivery. The Chief Operating Officer is responsible for programs and services, finance, human resources, facilities and marketing. The Chief Operating Officer will supervise the Clinical Director and Director of Administration.
Essential duties and responsibilities of the Chief Operating Officer are to:
- Work with the CEO in establishing the strategic direction of CBCST and the development of strategic plans
- Direct short term and long-range planning and budget development to support strategic business goals
- Advise the management team on key planning issues and make recommendations on important business decisions
- Conduct regular meetings with department heads to ensure that priorities are clear and coordination is effective
- Ensure activities comply with organizational requirements for quality management, legal stipulations, and general duty of care
- Direct operations to meet budget and other financial goals
- Establish performance goals and monitor department performance to ensure that progress is being made
- Develop, establish and direct the execution of operating policies
- Establish and maintain relationships with vendors and community leaders
- Demonstrate strong leadership skills with exemplary work ethic, diplomacy, positive attitude, flexibility, conscientiousness, and energy to work effectively with highly motivated volunteers and staff
- Serve as a liaison with the Board Finance, Human Resources and Marketing committees
- Supervise the planning and execution of marketing campaigns and events. Work with Chief Development Officer on public relations campaigns as appropriate.
Requirements
- Proven track record of exceeding goals; evidence of ability to consistently make sound decisions through a combination of analysis, experience, and judgment; high level of business acumen including successful P&L management; the ability to balance the delivery of programs against the realities of a budget; problem solving, project management, and creative resourcefulness
- Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
- Ability to effectively build staff and organizational capacity, develop an effective workforce and the processes that ensure the organization runs smoothly
- Exceptional capacity for managing and leading people; ability to connect with staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower effective leaders and teams, and cultivate a sense of ownership.
- Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary
- Thorough understanding of and broad experience with a full range of business functions and systems, including strategic development and planning, budgeting, business analysis, project management, finance, human resources, and marketing
Preferred Qualifications
- Bachelors degree and minimum of 5 years in operations, finance or human resources
- Excellent written and oral communication skills.
- Ability to lead, plan and manage change
- Strong organizational skills
- Strong time management skills
- Strong negotiation skills
- The ability to set priorities
- Outstanding communication skills
The CBCST offers a competitive annual salary and generous benefits package. We are an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Instructions for Application
Résumés, cover letters and references will be accepted until 5:00 PM, Friday, February 20. We fully respect the need for confidentiality of information supplied by interested parties and assure them that their backgrounds and interests will not be discussed with anyone, without prior consent, nor will reference contacts be made until mutual interest has been established.
To apply for this position, please email your résumé, letter of interest and a list of three references. Please indicate the name of the position for which you are applying in the subject line of your email.
Alexis De Sela
Bacon Lee & Associates
P. O. Box 15018
San Antonio, Texas 78212
Email: jobs@baconlee.com
